Netik recognizes the importance of providing its clients with an efficient single point of contact when addressing software support issues and inquiries.

Global Support Service

To achieve this, Netik operates a fully Web-enabled support system with on-line problem notification and status notification. The support system provides the client and the Netik support team with full interactive communication when dealing with problems and inquiries. Access is 24x7 and once connected to the support system via a secure personal account, clients can submit support requests, or review and update any calls that have already been logged.

This is a truly global service; any Netik office; any client, anywhere can connect to the support system and gain the latest information.

Global Support Model

Surrounding the Netik support system, Netik operates a global support model providing:

• Defined standard reporting and response Service Level Agreements
• Defined standard problem priority categories
• Checklist guidance for assisting clients to correct problem definition
• Defined escalation paths

For further information on Netik’s support services, please contact your Netik Professional Services Director.